Consider Alternative Ways to Access City Services Amid COVID-19

In order to help prevent the spread of COVID-19 in the community, the City of Sioux Falls is asking residents to consider alternate ways of accessing the various services that the City provides.

The City of Sioux Falls strives to provide excellent customer service, so please remember that we are taking extra precautions to remain open to the public. We are asking that you consider the following alternatives:

Utility Billing

The City of Sioux Falls offers a variety of payment options for customers to conveniently pay their bill versus paying in person:

  • Pay Online: If you have an established online account or would like to create one, visit utilities.siouxfalls.org to pay your bill using a Visa, Mastercard, or Discover debit or credit card. If you wish to make a one-time payment, visit utilities.siouxfalls.org/OnlinePayment.aspx. You will need your customer number and account number to register or make a payment.
  • Make a Quick Payment by Phone:
    • Call 605-367-8131 (24 hours a day/7 days a week) to pay using our automated phone system. The City accepts Visa, Mastercard, or Discover debit or credit cards. Be sure to have your bill available to access your account and follow the simple phone prompts.
    • Call 605-367-8131, 8 a.m. to 5 p.m., Monday through Friday, to speak with a customer service representative.
  • Pay by Mail: Sioux Falls Utilities provides a courtesy preaddressed envelope for mailing checks. Please do not mail cash.
  • Pay at a Drop Box: A drop box is located in the alley outside of City Hall, 224 West Ninth Street, in downtown Sioux Falls. Please do not place cash in the drop box.

Contact the City of Sioux Falls Utility Billing Office at 605-367-8131 for more information.

Planning and Development Services

Permit and planning services provided by the City of Sioux Falls are available online or by phone.

Customer Self Service is an online tool where our customers can continue to conduct business with the City. CSS can be used for the following:

  • Applying for residential permits
  • Request inspections
  • Check project status
  • Pay invoices

Please allow up to 48 hours for new account approvals. For more information on how to use CSS, view our help document (PDF); or if you have any other building permit-related questions, please contact Building Services at 605-367-8670.

Contact Planning and Development Services at 605-367-8888 for all other Planning-related questions. 

Public Parking

Citations from Public Parking can be paid online on the City’s website rather than paying in person. Visa, Mastercard, and American Express are accepted.

Forms for monthly parking leases, parking citation appeals, and other services are also available on the Public Parking page.

Contact Public Parking at 605-367-8170 for more information.

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