OneLink App Helps City Resolve 10,000 Service Requests

On Monday, October 7, the City of Sioux Falls fulfilled the 10,000th service request submitted through the OneLink mobile app. The City launched OneLink in late February 2019. The app enables residents to submit requests for pothole repairs, graffiti removal, streetlight outages, code violations, and many other common requests. There is even a “High Five” category that residents can use to report good news or positive feedback.

“The benefits of the app became apparent right away for our team,” says Kristin Lobien, Street Logistics Specialist. “In 2018, we received a total of 2,858 pothole reports. So far in 2019, our team has received over 6,000 pothole reports. The ability to partner with residents in this way is valuable because it enables us to be much more efficient and proactive in addressing the needs of our community.”

The OneLink app offers users the ability to upload a photo from their mobile device and attach GPS coordinates with their submission along with a brief description. A City employee will reach out when the issue is scheduled for repair and/or has been resolved. The app helps residents stay up-to-date on issues in their area by allowing users to see what issues have already been reported.

“We are so grateful to the residents for embracing this technology and leveraging it for the greater good of the city,” says Mark Cotter, Director of Public Works. “This is a great example of how the City is being innovative and creating ways for the residents to easily engage with the City.”

The app is available for free for Apple and Android devices. Search for “City of Sioux Falls” in Google Play or Apple App Store.

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