Beware of Meter Scam in Sioux Falls

The City of Sioux Falls is warning residents of a potential scam involving City utility meter replacements. Customers are receiving calls from a party posing as the City of Sioux Falls. Phone call recipients are being told that the City is changing out meters and they must purchase a prepaid card as payment for an installation fee or they will have their service turned off. This is not true. These callers are not City employees, and customers should NOT provide them with any money.

It is true that as part of the City’s routine maintenance, Public Works is currently undertaking a systemwide changeout of meters. This changeout is FREE to our customers and should not result in any interruption of service. Neither the City of Sioux Falls, nor any other group associated with the City is making these calls. The City does not ask customers to purchase prepaid cards as payment for service. If customers receive such a call, they should hang up and call the Police non emergency number at 605-367-7212.

Tips to Spot a Scam:

  • Prepaid debit cards and wire transfers. If a caller specifically asks you to pay by prepaid card or wire transfer, hang up.
  • Pressure to act immediately. Scammers will press for immediate payment and may try to intimidate you by threatening to turn off your service.

Protect Yourself:

  • Call customer service. If you feel pressured for immediate action by a caller, hang up the phone and call the phone number listed on your utility bill. This will ensure you are speaking to a real representative from your utility company. Never give your personal or banking information to an unsolicited caller.

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