Information and Guidance for Businesses

SOAR - Supporting Operations and Resiliency for Businesses

All businesses are encouraged to follow the Safe and Healthy Sioux Falls ordinance and should exercise good judgement and follow the recommendations of the CDC, State Department of Health, and other health experts to protect the health and safety of their employees and patrons. Technical assistance is available from the SOAR team and may be requested by calling 2-1-1 or email at

The following policies should be in place for all businesses.

Social Distancing


Social Distancing

Enforce social distancing practices of at least 6 feet between all employees and patrons.


Physical Barriers


Physical Barriers

Provide physical barriers between employees and patrons where appropiate.


Clean and Disinfect


Clean and Disinfect

Develop a plan to clean and disinfect high-touch areas such as counters, table tops, desks, railings, door handles, etc.


Clean and Disinfect


Cloth Face Coverings

Provide cloth face coverings to all employees where other social distancing measures are difficult to maintain.
Daily Screening


Daily Health Screenings

Implement daily health screening protocol per CDC guidelines that at a minimum asks the following:
  • Do you have a cough or shortness of breath;
  • Do have a fever of 100.4 or higher;
  • Have you been in close contact with someone who has tested positive for COVID-19 (Close contact is defined as closer than 6’ for a sustained period of 10 minutes or more, or having been coughed or sneezed on);
  • Have you recently lost your sense of taste or smell. 

Screening Employees and Returning to Work

Employees who answer positive to any of the screening questions should be sent home and instructed to call their healthcare provider for further guidance. Per CDC guidance, the employee may return to work once they meet the following three criteria:

  • they have been fever-free for three days without the use of fever-reducing medications;
  • they have had an improvement in their symptoms;
  • and at least seven days have passed since the initial symptoms first appeared.

NOTE: Employers should not require a positive COVID-19 test result or a healthcare provider’s note for employees who are sick to validate their illness or qualify for sick leave. Employers are asked to not require a healthcare provider’s note for the employee to return to work.

Visit for up-to-date information and COVID-19 guidance.

Building Water Systems

The Centers for Disease Control and Prevention has issued guidance to ensure the safety of building water systems and devices after a prolongs shutdown.
Guidance for Building Water Systems
EPA Guidance for Disinfecting, Cleaning and Addressing Water Quality Challenges Related to Coronavirus


Non-English Resources
The Multi-Cultural Center of Sioux Falls has translated information about COVID-19 into 11 different language. Translations are on the Multi-Cultural Center website MCC website.

Industry Specific Resources

Do you have questions? If you have questions or concerns about business guidance, please call 2-1-1 or email


Guidance from the CDC

The Centers for Disease Control and Prevention (CDC) offers guidance on a number of COVID-19 related topics.

Information from OSHA

The Occupational Safety and Health Administration (OSHA) provides information for workers and employers about the evolving coronavirus pandemic including links to interim guidance and other resources for preventing exposures to, and infection with the virus that causes COVID-19. For more information visit

South Dakota State Department of Health

The South Dakota State Department of Health has developed a “Symptom Checker Flowchart” and Temperature Tracking sheet to assist businesses with employee health screenings.

Symptom Checker Algorithm

For South Dakota specific information on COVID-19 visit Covid.SD.Gov

Cybersecurity and Infrastructure Security Agency (CISA)

The Cybersecurity and Infrastructure Security Agency (CISA) has released Version 3.0 of the Essential Critical Infrastructure Workers list. This document provides clarity around a range of positions needed to support critical infrastructure functions.

City of Sioux Falls Infographics

  What Should I Do Flowchart