Falls Community Health Recognized for Quality Improvement and Patient Satisfaction

Falls Community Health recently received $45,806 in grant funding from the U.S. Department of Health and Human Services Health Resources and Services Administration (HRSA). The funding recognizes the clinic’s quality improvement efforts, as well as again achieving Level III Patient Centered Medical Home (PCMH) recognition.

Falls Community Health, which is a Federally Qualified Health Center, received the HRSA Clinical Quality Improvers award, meaning the health center showed improvement in one or more clinical quality measures between 2015 and 2016, demonstrating a significant improvement to patients’ health. Some of those measures include:

• Weight assessment and counseling for children improved from 27 percent to 69 percent.
• Adult weight screening and follow-up increased from 61 percent to 73 percent.
• The number of patients with controlled hypertension increased from 65 percent to 72 percent.
• Depression screening and follow-up increased from 46 percent to 63 percent.

In addition to improving the quality of the primary care services they provide, Falls Community Health is also committed to excellence in the way staff interact with patients. These efforts are reflected in the high marks the clinic received in its recent patient satisfaction survey.

The clinic distributed the survey to all patients who came to the clinic until they reached a statistically significant sample. The clinic received 465 completed surveys, and the results indicated that 98 percent of patients would refer others to Falls Community Health. This question on the patient survey is the overarching measure Falls Community Health follows each year to track patient satisfaction.

“HRSA identifies health centers across the country that are achieving the highest levels of clinical quality performance and improvement,” said Public Health Director Jill Franken, “and we couldn’t be more proud to be included. These funds will be directed back into our work of providing comprehensive primary care in our community.”

Falls Community Health first received Level III PCMH recognition in 2014. This designation is valid for three years and puts the health center in an elite group of health care facilities that have met high standards for coordinated care and patient-centered service. In fact, Falls Community Health is one of only six medical clinics in the state at the highest recognition level. The PCMH model of primary care combines teamwork and information technology to improve care, improve patients’ experience of care, and reduce costs.

“Being a patient-centered medical home means that our patients are ensured comprehensive and coordinated access to medical care,” said Dr. Jennifer Tinguely, Chief Medical Officer for Falls Community Health. “To the community, it brands Falls Community Health as a provider of high-quality health care. And as an organization, it means we continue to challenge ourselves to higher levels of achievement.”

Falls Community Health accepts patients with all coverage options, including Medicaid, Medicare, private insurance, and no insurance. Discounts are also available through a sliding fee scale program for those who qualify. For medical appointments, call 605-367-8793, and for dental appointments, call 605-367-8022.